Privacy Policy

PRIVACY POLICY

Last Updated: June 06, 2026

1. INTRODUCTION

Welcome to eTraining, the online learning platform provided by Traguer AI, a Cameroonian startup specializing in Artificial Intelligence technologies.

Protecting your personal data is a priority for Traguer AI. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our services.

By accessing or using eTraining, you agree to the practices described in this Privacy Policy.

2. DATA CONTROLLER

The data controller responsible for processing personal information collected through eTraining is:

Traguer AI

Head Office: Intendance District, Yaoundé, Cameroon

Phone: (+237) 655 80 75 88

Email: traguer@traguer.com

Platform: eTraining

3. INFORMATION WE COLLECT

As part of providing our services, we may collect various categories of information.

3.1 Identification Information

When creating an account:

Full name;
Email address;
Phone number;
Country of residence;
Profile picture (optional);
Username;
Secure password.

3.2 Learning Information

As part of your educational activities:

Courses enrolled in;
Learning progress;
Assessment and examination results;
Grades obtained;
Certificates issued;
Assignments, projects, and submissions;
Interactions with instructors.

3.3 Payment Information

When purchasing a course or subscription:

Payment amount;
Transaction reference;
Payment date;
Payment method used;
Purchase history.

Payments are processed through authorized third-party providers such as:

MonetBil;
CamerPay;
Mobile Money;
Bank Cards.

Traguer AI never stores complete bank card information.

3.4 Technical Information

While using the platform:

IP address;
Approximate location;
Device type;
Operating system;
Browser information;
Visited pages;
Login activity;
Log data.

3.5 Communication Information

When contacting customer support:

Messages sent;
Complaints and requests;
Attachments;
Communication history.

4. PURPOSES OF DATA PROCESSING

We use collected information for the following purposes:

Creating and managing user accounts;
Delivering educational content and services;
Monitoring learning progress;
Issuing certificates and completion records;
Processing payments;
Providing technical support;
Improving service quality;
Personalizing the learning experience;
Preventing fraud and abuse;
Ensuring platform security;
Producing anonymized statistics;
Complying with legal and regulatory obligations.

5. USE OF ARTIFICIAL INTELLIGENCE

As an Artificial Intelligence company, Traguer AI may integrate AI-powered features into the eTraining platform.

These technologies may be used to:

Generate educational recommendations;
Personalize learning paths;
Assist learners during their studies;
Produce anonymized analytical insights;
Support educational assessments.

No decision producing significant legal effects on a user is made solely by an artificial intelligence system.

6. DATA SHARING

Traguer AI does not sell, rent, or trade users' personal information.

Information may only be shared with:

6.1 Instructors

To the extent necessary for educational monitoring and learner support.

6.2 Technical Service Providers

Including:

Hosting providers;
Cloud service providers;
Email service providers;
Payment processors;
Analytics providers.

6.3 Government Authorities

When required by applicable law, court order, or regulatory obligations.

7. INTERNATIONAL DATA TRANSFERS

Some data may be processed or hosted outside Cameroon.

In such cases, Traguer AI implements appropriate technical and organizational measures to ensure an adequate level of data protection.

8. DATA RETENTION

Personal information is retained for periods appropriate to the purposes for which it was collected.

CategoryRetention PeriodUser AccountUntil account deletionLearning Records10 yearsCertificatesPermanently retained for verification purposesFinancial TransactionsAs required by applicable lawsTechnical LogsUp to 24 monthsCustomer Support Records5 years9. DATA SECURITY

Traguer AI implements appropriate technical and organizational measures to protect personal information against:

Unauthorized access;
Accidental loss;
Unauthorized disclosure;
Unlawful alteration;
Cybersecurity threats.

Security measures include:

Password encryption;
HTTPS/TLS encryption;
Access controls;
Regular backups;
Activity logging;
Security monitoring and incident response.

Despite our efforts, no information system can guarantee absolute security.

10. COOKIES AND SIMILAR TECHNOLOGIES

eTraining uses cookies and similar technologies to:

Maintain user sessions;
Improve platform performance;
Analyze platform usage;
Personalize the user experience.

Users may configure or disable cookies through their browser settings.

However, certain platform features may not function properly if cookies are disabled.

11. COMMUNICATIONS AND MARKETING

We may send users:

Account notifications;
Registration confirmations;
Course-related information;
Certificates and completion notices;
Security alerts;
Promotional offers;
Newsletters.

Users may unsubscribe from marketing communications at any time.

12. USER RIGHTS

Users may exercise the following rights:

Right of access;
Right to rectification;
Right to erasure;
Right to restrict processing;
Right to object;
Right to data portability;
Right to withdraw consent.

Requests may be submitted to:

Email: traguer@traguer.com

Phone: (+237) 655 80 75 88

13. ACCOUNT DELETION

Users may request deletion of their account at any time.

Certain information may be retained where necessary to:

Comply with legal obligations;
Prevent fraud;
Protect the legitimate interests of Traguer AI.

14. CHILDREN'S PRIVACY

Minors must obtain permission from a parent or legal guardian before creating an account or purchasing services where required by applicable laws.

15. CHANGES TO THIS PRIVACY POLICY

Traguer AI reserves the right to update this Privacy Policy at any time to reflect legal, regulatory, or technological developments.

Significant changes will be communicated via email or through notifications on the platform.

16. CONTACT INFORMATION

For any questions regarding this Privacy Policy or the processing of personal information, please contact: